Customer Service

Welcome to Uniquities Customer Service. We are here to assist you with any questions or concerns regarding your shopping experience. Please review the information below and visit our website for further assistance.

Returns & Exchanges

If you wish to return or exchange an item, you may begin the process through our designated online returns portal. We accept returns for refunds or store credit under certain conditions. To be eligible, items must be returned in new, unworn condition with all original tags attached. Certain categories, including sale items, gift cards, select accessories, undergarments, swimwear, and bodysuits, are not eligible for return or exchange. Price adjustments on previously purchased merchandise are not offered.

Online Returns

You may return online purchases by mail using our returns process. A prepaid return label is available, the cost of which will be deducted from any refund issued. Items must be returned within a reasonable timeframe from the date of delivery to qualify for a refund. Returns received beyond that period may be eligible for store credit only. Store credit, when offered, is valid for a limited window from the original purchase date.

If you choose to drop off your online return at one of our physical locations, we ask that you do so promptly after the delivery date. For orders placed online and picked up in-store, the return period begins from the purchase date. We reserve the right to refuse returns based on the condition of the item. Damaged or worn items will not be accepted. You will be notified via email if your return is not accepted. If you wish to have the item sent back to you, that will be at your expense.

Damaged or Defective Items

If you receive an item with any problem or defect, please contact us immediately. We ask that you include a photo of the damage or defect in your communication. We are not responsible for damage caused by improper care, handling, or incorrect sizing.

Footwear Returns

Footwear must be returned unworn and in the original shoebox, which must remain in new condition. The shoebox should be placed inside a larger shipping box for protection. Returns that do not meet these requirements may not be accepted.

In-Store Returns

If you are not completely satisfied with an in-store purchase, you may return unworn items with original tags attached within a reasonable period from the date of purchase. Please bring the item(s) and your original receipt to the store. We will happily issue store credit or facilitate an exchange. Refunds are not available for in-store returns. For worn merchandise that may be defective, we will work with the manufacturer to determine eligibility for a replacement or store credit.

Processing Times

Please allow a reasonable number of business days for our team to process your return once it is received. Refunds will be credited back to the original method of payment used during checkout, less any applicable return shipping charges. Exchanges will be shipped as soon as the original item(s) are received and processed.

Store Credit & Exchanges In-Store

If you choose to exchange items in-store and continue shopping, refunds cannot be issued. A store credit will be given for any price difference. For simple drop-off returns, please allow a short processing window for our team to complete the return and refund.

International Returns

We are unable to provide prepaid return labels for international orders. Customers are responsible for arranging return shipping for any international purchases.

Lost or Stolen Packages

We are not responsible for packages lost or stolen in transit.

Contact Us

For any questions or assistance, please visit our website. We are always happy to help.

Thank you for shopping with Uniquities.

For the most current customer service information, please visit uniquitiesdresses.com.